phone+49 800 0005697
Deutsch English
Location: Hamburg
IT Support (m/f) - First Level
  • Receiving, documenting and processing customer inquiries, also via telephone
  • Technical analysis and resolving customer inquiries
  • Processing and following up customer orders and trouble tickets in the service tool
  • Forwarding and following up the tickets where necessary
  • Implementing workarounds, also by working together with the customersas well as other departments
  • Vocational degree in the IT area or other related qualification
  • Flexibility, team spirit and a good grasp
  • Service and customer orientated approach to work as well as professional behavior, both in person and on the telephone
  • Ready to work in shifts, on weekends (24/7) in a rotating system
  • Good command of English, both written and spoken as well as good communication skills in German
  • High reliability coupled with team spirit and good comprehension skills
  • Solution-orientated and independent manner of working
  • A culture of cooperation offering scope for your own ideas, creativity and concepts
  • An international work environment and interesting projects from renowned customers
  • State-of-the-art technology in the workplace as well as outstanding opportunities for development in a future-orientated sector
  • Prevention measures, employee discounts and various other measures that make your everyday life easier
  • Our Active Balance program   read more

Your contact person is Ms. Julie Scheil.

Send us your application now, also stating your salary expectations, to or apply here via our career portal.


We look forward to hearing from you!


Reference number: 1231/1032