YOUR RESPONSIBILITY:

• Supporting our customers with technical inquiries concerning our software products as well as providing workarounds or solutions
• Recording and processing of support and troubleshooting procedures in a self-reliant manner, no call center function
• Performing root cause analysis
• Processing and tracking incidents and issues concerning software development
• Participating in the quality assurance process for new software releases
• Monitoring of our customer system
• Providing onsite support

YOUR PROFILE:

• Degree in the IT area or equivalent qualification
• Some experience in the support area will be an added advantage
• Knowledge in programming (C, C+ +, Java) and databases is desired
• Experience in virtualization
• Practical experience in administration in the Linux environment, ideally also in Windows
• Ready to work in shifts, on weekends in a rotating system
• Willingness to travel both nationally and internationally
• Very good command of German and English, both written and spoken
• A good knowlledge of French is desirable for the support of our French customers
• Ability to think analytically and in a solution-oriented manner
• Service orientation and professionalism coupled with strong communication skills

WE OFFER:

• Remote work from home is possible
• A culture of cooperation offering room for your own ideas, creativity and concepts
• An international work environment and interesting projects from renowned customers
• State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
• Extensive training measures
• Indefinite term contracts
• Preventive measures, employee discounts and various other measures that make your everyday life easier
• Our Active Balance Program  read more

Your contact person is Julie Scheil.

Send us your application now, to careers@gk-software.com or apply here via our career portal.

We look forward to hearing from you!