phone+49 800 0005697
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Locations: Hamburg, Pilsen, Schoeneck, St.Ingbert
IT Help Desk (m/f/d) - Second Level Support
  • Supporting our customers with technical inquiries concerning our software products as well as providing workarounds or solutions
  • Recording and processing of support and troubleshooting procedures in a self-reliant manner, no call center function
  • Performing root cause analysis
  • Processing and tracking incidents and issues concerning software development
  • Participating in the quality assurance process for new software releases
  • Monitoring of our customer system
  • Providing onsite support
  • Degree in the IT area or equivalent qualification
  • Some experience in the support area will be an added advantage
  • Knowledge in programming (C, C+ +, Java) and databases is desired
  • Experience in virtualization
  • Practical experience in administration in the Linux environment, ideally also in Windows
  • Ready to work in shifts, on weekends in a rotating system
  • Willingness to travel both nationally and internationally
  • Very good command of German and English, both written and spoken
  • A good knowlledge of French is desirable for the support of our French customers
  • Ability to think analytically and in a solution-oriented manner
  • Service orientation and professionalism coupled with strong communication skills
  • Remote work from home is possible
  • A culture of cooperation offering room for your own ideas, creativity and concepts
  • An international work environment and interesting projects from renowned customers
  • State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
  • Extensive training measures
  • Indefinite term contracts
  • Preventive measures, employee discounts and various other measures that make your everyday life easier
  • Our Active Balance Program  read more

Your contact person is Julie Scheil.

Send us your application now, to or apply here via our career portal.

We look forward to hearing from you!

Reference number: 1231/1032