Customer Care Manager (m/f/d)
  • Graduates, Professionals
  •   ·  Customer Services
  •   ·  Multiple locations
Your responsibilities
  • Long-term and service-oriented support of our customer
  • Central control, coordination and support of all measures for quantitative and qualitative service delivery
  • Ensuring compliance with contractual regulations, such as SLAs
  • Ongoing monitoring of incidents and processing statuses
  • Identification of conspicuous problems with escalation potential
  • Creation and implementation of an action plan in coordination with the customer
  • Definition and implementation of standardized processes
  • Optimization of existing service processes including processing times
  • Key figure management in service and performance reporting
Your profile
  • Degree in computer science/business administration or comparable qualification in the field of IT
  • Several years of experience in a technical service environment, ideally experience in a retail environment
  • Experience in dealing with customers
  • Very good German and Englisch skills, both written and spoken
  • Pronounced level of service and customer orientation
  • Reliability and sense of responsibility
  • Independent and structured way of working
  • Flexibility, resilience and willingness to travel
We offer
  • GK enables you to work from home at any time
  • We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hours
  • Performance-related and individual bonus payments depending on the area of activity
  • Company car policy and free parking at our locations with good public transport connections
  • Lease a maximum of 3 bikes up to a total value of €9,000
  • An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
  • Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
  • Develop yourself professionally and personally through our own GK Academy and elearning offerings
  • Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth
    start from the first day of work
  • Discounts offered through our corporate benefits program
  • Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
  • Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
  • Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of
    culinary offerings at the other locations
  • Spend time with your colleagues outside the office at our many company events
  • Read more about our Active Balance Program (here)
At a glance
  • Degree in computer science/business administration or comparable qualification in the field of IT
  • Several years of experience in a technical service environment, ideally experience in a retail environment
  • Very good German and Englisch skills, both written and spoken

Your contact person is Philipp Barthel.