Your responsibilities

• Acceptance, documentation and handling of customer inquiries by phone or via ticket system
• Technical analysis and solution of the customer inquiry / fault report
• Follow-up of customer orders and fault reports in the service tool
• Forwarding messages to downstream departments if required
• Implementation of workarounds (short-term interim solutions) in cooperation with other departments as well as the customers

Your profile

• Completed apprenticeship
• Several years of professional experience in the field of IT environment desirable
• Service and customer-oriented appearance, especially on the phone
• Participation in shift work and weekend service (24/7) according to a defined rotating system with attractive shift bonuses
• Strong communication skills in German as well as very good English skills, both written and spoken
• High reliability, combined with the ability to work in a team and good comprehension skills

We offer

• GK enables you to work from home at any time
• We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
• Company car policy and free parking at our locations with good public transport connections
• Lease a maximum of 3 bikes up to a total value of €9,000
• An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
• Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
• Develop yourself professionally and personally through our own GK Academy and e-learning offerings
• Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
• Discounts offered through our corporate benefits program
• Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
• Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
• Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
• Spend time with your colleagues outside the office at our many company events
• Read more about our Active Balance Program (here)