Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
Execution of root cause analysis on internal test systems, also in cooperation with the QA department
Assisting with the go-live process through trainings and workshops in cooperation with the project teams
Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites
Your profile
Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
Entry as lateral entrant also possible
Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
Independent way of working
Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
Willingness for national and international business trips
Good communication skills in German and English, both written and spoken
Reliability, ability to work in a team, a service-oriented manner as well as analytical skills
We offer
GK enables you to work from home at any time
We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
Company car policy and free parking at our locations with good public transport connections
Lease a maximum of 3 bikes up to a total value of €9,000
An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
Develop yourself professionally and personally through our own GK Academy and e-learning offerings
Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
Discounts offered through our corporate benefits program
Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
Spend time with your colleagues outside the office at our many company events