Your responsibilities

• Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
• Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
• Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
• Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
• Execution of root cause analysis on internal test systems, also in cooperation with the QA department
• Assisting with the go-live process through trainings and workshops in cooperation with the project teams
• Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites

Your profile

• Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
• Entry as lateral entrant also possible
• Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
• Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
• Independent way of working
• Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
• Willingness for national and international business trips
• Good communication skills in German and English, both written and spoken
• Reliability, ability to work in a team, a service-oriented manner as well as analytical skills

We offer

• GK enables you to work from home at any time
• We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
• Company car policy and free parking at our locations with good public transport connections
• Lease a maximum of 3 bikes up to a total value of €9,000
• An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
• Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
• Develop yourself professionally and personally through our own GK Academy and e-learning offerings
• Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
• Discounts offered through our corporate benefits program
• Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
• Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
• Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
• Spend time with your colleagues outside the office at our many company events
• Read more about our Active Balance Program (here)