Working Student Technical Support Specialist (m/f/d)
  • Students
  •   ·  Customer Services
  •   ·  Multiple locations
Your responsibilities
  • Active participation in technical product support when complex problems occur on the customer's system landscape in interaction with our software products
  • Participation in the support of our customers via ticket system in case of technical inquiries concerning our software products, including the provision of a workaround or a solution in cooperation/coordination with other departments - the processing of incidents is ticket-based, no call center activity
  • Support of the ticket processing as a link between the different support departments and takeover of preparatory work for the next department
  • Proactive participation in the analysis and processing of incidents according to requirements as well as prioritization, classification, documentation and monitoring with regard to timely SLA fulfillment based on ITIL processes
  • Active participation in case-related processing of complex issues based on constantly evolving software and parallel customer-specific adaptations
  • Execution of root cause analysis on internal test systems, also in cooperation with the Quality Assurance department
  • Accompanying the process of going live through trainings and workshops in cooperation with the project teams
  • You are interested in a long-term working student position with the opportunity for completing your final thesis
Your profile
  • Enrolment in a study program in the field of computer science, business informatics or a comparable degree program in the natural sciences
  • Knowledge of or first experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
  • Independent way of working
  • Good communication skills in German and English, both written and spoken
  • Zuverlässigkeit, Teamfähigkeit, ein serviceorientiertes Auftreten sowie Analysevermögen
  • Reliability, ability to work in a team, a service-oriented appearance as well as analytical skills
We offer
  • A fair, competitive salary
  • A qualified mentor who will support you professionally and personally at all times
  • Varied and challenging activities with the goal of implementing smaller projects on your own responsibility
  • Intensive supervision of your technical or final thesis on request
  • GK allows you to work from home at any time
  • We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hours
  • Free parking spaces at our locations with good public transport connections
  • An international working environment and a cooperative working climate with space for your own ideas, creativity and concepts
  • Develop yourself professionally and personally through our own GK Academy and e-learning offerings
  • Discounts offered through our corporate benefits program
  • Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day)
  • Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
  • Internal restaurant, bouldering and climbing wall on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
  • Spend time with your colleagues outside the office at our many company events
  • Read more about our Active Balance Program (here)
At a glance
  • Enrolment in a study program in the field of computer science, business informatics or a comparable degree program in the natural sciences
  • Knowledge of or first experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
  • Good communication skills in German and English, both written and spoken
  • Please provide us: Cover letter, CV, enrollment certificate as well as current grade transcript and your earliest possible start date

Your contact person is Natalie Marke.