Your responsibilities

• Active participation in technical product support when complex problems occur on the customer's system landscape in interaction with our software products
• Participation in the support of our customers via ticket system in case of technical inquiries concerning our software products, including the provision of a workaround or a solution in cooperation/coordination with other departments - the processing of incidents is ticket-based, no call center activity
• Support of the ticket processing as a link between the different support departments and takeover of preparatory work for the next department
• Proactive participation in the analysis and processing of incidents according to requirements as well as prioritization, classification, documentation and monitoring with regard to timely SLA fulfillment based on ITIL processes
• Active participation in case-related processing of complex issues based on constantly evolving software and parallel customer-specific adaptations
• Execution of root cause analysis on internal test systems, also in cooperation with the Quality Assurance department
• Accompanying the process of going live through trainings and workshops in cooperation with the project teams
• You are interested in a long-term working student position with the opportunity for completing your final thesis

Your profile

• Enrolment in a study program in the field of computer science, business informatics or a comparable degree program in the natural sciences
• Knowledge of or first experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
• Independent way of working
• Good communication skills in German and English, both written and spoken
• Zuverlässigkeit, Teamfähigkeit, ein serviceorientiertes Auftreten sowie Analysevermögen
• Reliability, ability to work in a team, a service-oriented appearance as well as analytical skills

We offer

• A fair, competitive salary
• A qualified mentor who will support you professionally and personally at all times
• Varied and challenging activities with the goal of implementing smaller projects on your own responsibility
• Intensive supervision of your technical or final thesis on request
• GK allows you to work from home at any time
• We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hours
• Free parking spaces at our locations with good public transport connections
• An international working environment and a cooperative working climate with space for your own ideas, creativity and concepts
• Develop yourself professionally and personally through our own GK Academy and e-learning offerings
• Discounts offered through our corporate benefits program
• Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day)
• Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
• Internal restaurant, bouldering and climbing wall on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
• Spend time with your colleagues outside the office at our many company events
• Read more about our Active Balance Program (here)