phone+49 800 0005697
EN
Deutsch English
job_image
Locations: Hamburg, Pilsen, Schoeneck (Vogtland), St.Ingbert
Software Support Specialist 2nd Level (m/f/d)
YOUR RESPONSIBILITY:
  • Supporting our customers with technical inquiries concerning our software products, including the provision of a workaround or solution - no call center activity
  • Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
  • Execution of root cause analysis on internal test systems, also in cooperation with the QA department
  • Assisting with the go-live process through trainings and workshops in cooperation with the project teams
  • Assisting with the go-live process through trainings and workshops in cooperation withAssisting with the go-live process through trainings and workshops in cooperation withthe project teams
  • Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites
YOUR PROFILE:
  • Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
  • Entry as lateral entrant also possible
  • Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
  • Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
  • Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
  • Willingness for national and international business trips
  • Good communication skills in German and English, both written and spoken
  • Reliability, ability to work in a team, a service-oriented manner as well as analytical skills
WE OFFER:
  • Remote work from home is possible
  • A culture of cooperation offering room for your own ideas, creativity and concepts
  • An international work environment and interesting projects from renowned customers
  • State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
  • Extensive training measures
  • Indefinite term contracts
  • Preventive measures, employee discounts and various other measures that make your everyday life easier
  • Our Active Balance Program  read more

Your contact person is Julie Scheil.

Send us your application now, here via our career portal.

We look forward to hearing from you!

Reference number: 1231/1032