+49 800 0005697
Deutsch English
Locations: Hamburg, Schoeneck (Vogtland)
Technical Customer Support (m/f/d)
  • Acceptance, documentation and handling of customer inquiries by phone or via ticket system
  • Technical analysis and solution of the customer inquiry / fault report
  • Follow-up of customer orders and fault reports in the service tool
  • Forwarding messages to downstream departments if required
  • Implementation of workarounds (short-term interim solutions) in cooperation with other departments as well as the customers
your Profile:
  • Completed apprenticeship
  • Several years of professional experience in the field of IT environment desirable
  • Service and customer-oriented appearance, especially on the phone
  • Participation in shift work and weekend service (24/7) according to a defined rotating system with attractive shift bonuses
  • Strong communication skills in German as well as very good English skills, both written and spoken
  • High reliability, combined with the ability to work in a team and good comprehension skills
we offer:
  • GK enables you to work from home at any time
  • We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
  • Company car policy and free parking at our locations with good public transport connections
  • Lease a maximum of 3 bikes up to a total value of €9,000
  • An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
  • Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
  • Develop yourself professionally and personally through our own GK Academy and e-learning offerings
  • Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
  • Discounts offered through our corporate benefits program
  • Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
  • Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
  • Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
  • Spend time with your colleagues outside the office at our many company events
  • Read more about our Active Balance Program (here)

If you are looking for a career with prospects, then apply now via our career portal.

Your contact person is Philipp Barthel.

We look forward to hearing from you!


Reference number: 1230/1031