YOUR RESPONSIBILITY:

• Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
• Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
• Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
• Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
• Execution of root cause analysis on internal test systems, also in cooperation with the QA department
• Assisting with the go-live process through trainings and workshops in cooperation with the project teams
• Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites

YOUR PROFILE:

• Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
• Entry as lateral entrant also possible
• Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
• Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
• Independent way of working
• Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
• Willingness for national and international business trips
• Good communication skills in German and English, both written and spoken
• Reliability, ability to work in a team, a service-oriented manner as well as analytical skills

WE OFFER:

• Remote work from home is possible
• A permanent employment relationship
• A cooperative working atmosphere with scope for individual ideas, creativity and concepts
• An international working environment, as well as highly interesting projects from well-known customers
• State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
• Extensive training measures
• Preventive measures, shopping discounts and amenities to make everyday life easier
• Free drinks, fresh fruits and many more attractive offers in our Active Balance Program (read more)

If you are looking for a career with prospects, then apply now via our career portal:

Your contact person is Philipp Barthel.

We’re looking forward to hearing from you!