Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
Execution of root cause analysis on internal test systems, also in cooperation with the QA department
Assisting with the go-live process through trainings and workshops in cooperation with the project teams
Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites
YOUR PROFILE:
Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
Entry as lateral entrant also possible
Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
Independent way of working
Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
Willingness for national and international business trips
Good communication skills in German and English, both written and spoken
Reliability, ability to work in a team, a service-oriented manner as well as analytical skills
WE OFFER:
Remote work from home is possible
A permanent employment relationship
A cooperative working atmosphere with scope for individual ideas, creativity and concepts
An international working environment, as well as highly interesting projects from well-known customers
State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
Extensive training measures
Preventive measures, shopping discounts and amenities to make everyday life easier
Free drinks, fresh fruits and many more attractive offers in our Active Balance Program (read more)
If you are looking for a career with prospects, then apply now via our career portal: