Join the Retail Innovation!

Technical Support Specialist (m/f/d)
  • Graduates, Professionals
  •   ·  Customer Services
  •   ·  Multiple locations
Your responsibilities
  • Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
  • Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
  • Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
  • Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
  • Execution of root cause analysis on internal test systems, also in cooperation with the QA department
  • Assisting with the go-live process through trainings and workshops in cooperation with the project teams
  • Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites
Your profile
  • Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
  • Entry as lateral entrant also possible
  • Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
  • Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
  • Independent way of working
  • Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
  • Willingness for national and international business trips
  • Good communication skills in German and English, both written and spoken
  • Reliability, ability to work in a team, a service-oriented manner as well as analytical skills
We offer
  • GK enables you to work from home at any time
  • We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
  • Company car policy and free parking at our locations with good public transport connections
  • Lease a maximum of 3 bikes up to a total value of €9,000
  • An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
  • Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
  • Develop yourself professionally and personally through our own GK Academy and e-learning offerings
  • Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
  • Discounts offered through our corporate benefits program
  • Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
  • Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
  • Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
  • Spend time with your colleagues outside the office at our many company events
  • Read more about our Active Balance Program (here)
At a glance
  • Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
  • Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
  • Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)

Your contact person is Angelika Gieron.

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