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Locations: Cologne, Hamburg, Home Office (Czech Republic), Jena, Pilsen (Czech Republic), Schoeneck (Vogtland), St.Ingbert
Technical Support Specialist (m/f/d)
YOUR RESPONSIBILITY:
  • Technical product support when complex problems occur on the customer's system landscape in interaction with our software products
  • Supporting our customers via ticket system in case of technical inquieries concerning our software products, including the provision of a workaround or solution in cooperation with other departments - the processing of indicdents is ticket-based, no call center activity
  • Analysis and processing according to requirements as well as prioritization, classification, documentation and monitoring of incidents with regard to timely SLA fulfillment based on ITIL processes
  • Case-related processing of complex issues on the basis of constantly evolving software and parallel customer-specific adjustments
  • Execution of root cause analysis on internal test systems, also in cooperation with the QA department
  • Assisting with the go-live process through trainings and workshops in cooperation with the project teams
  • Support of on-site deployments as well as remote services (e.g. trainings) at customers'Support of on-site deployments as well as remote services (e.g. trainings) at customers' and partners' sites
YOUR PROFILE:
  • Completed apprenticeship in the IT field, e.g. IT specialist, IT systems clerk, technical assistant for IT or comparable knowledge
  • Entry as lateral entrant also possible
  • Support experience in the IT environment desirable; first knowledge in log and error analysis advantageous
  • Practical experience with Linux and Windows operating systems, as well as databases (MS SQL, Oracle) and network protocols (e.g. TCP/IP, HTTP(S), RDP)
  • Independent way of working
  • Participation in shift work and weekend service according to a defined rotating system with attractive shift bonuses
  • Willingness for national and international business trips
  • Good communication skills in German and English, both written and spoken
  • Reliability, ability to work in a team, a service-oriented manner as well as analytical skills
WE OFFER:
  • Remote work from home is possible
  • A permanent employment relationship
  • A cooperative working atmosphere with scope for individual ideas, creativity and concepts
  • An international working environment, as well as highly interesting projects from well-known customers
  • State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
  • Extensive training measures
  • Preventive measures, shopping discounts and amenities to make everyday life easier
  • Free drinks, fresh fruits and many more attractive offers in our Active Balance Program (read more)

If you are looking for a career with prospects, then apply now via our career portal:

Your contact person is Philipp Barthel.

We’re looking forward to hearing from you!

 

Reference number: 1231/1032