Technical Customer Support (m/f/d)

GK is a leading global software developer and provider of standard and cloud-based solutions for the retail industry, with over 500,000 retail and payment installations in more than 60 countries. At GK, more than 1.100 employees worldwide work on solutions for an all-encompassing shopping experience, improving the relationship between customers and retailers every day. GK is a hidden champion headquartered in Schöneck in the Vogtland region of Germany, but has locations in Berlin, Paris and Johannesburg while maintaining a presence in 13 further international locations. Together, GK develops groundbreaking technologies for the retail industry of today and tomorrow. 
#retailinnovators
 

Your responsibilities

• Acceptance, documentation and handling of customer inquiries by phone or via ticket system
• Technical analysis and solution of the customer inquiry / fault report
• Follow-up of customer orders and fault reports in the service tool
• Forwarding messages to downstream departments if required
• Implementation of workarounds (short-term interim solutions) in cooperation with other departments as well as the customers

Your profile

• Completed apprenticeship
• Several years of professional experience in the field of IT environment desirable
• Service and customer-oriented appearance, especially on the phone
• Participation in shift work and weekend service (24/7) according to a defined rotating system with attractive shift bonuses
• Strong communication skills in German as well as very good English skills, both written and spoken
• High reliability, combined with the ability to work in a team and good comprehension skills

We offer

• GK enables you to work from home at any time
• We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hoursnus payments depending on the area of activity
• Company car policy and free parking at our locations with good public transport connections
• Lease a maximum of 3 bikes up to a total value of €9,000
• An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts
• Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net
• Develop yourself professionally and personally through our own GK Academy and e-learning offerings
• Leasing of the latest Hardware for the private usage as part of our employee PC program. We make sure that your job-related equipment is ready for you for a smooth start from the first day of work
• Discounts offered through our corporate benefits program
• Location-related preventive measures (running groups, online sports courses, massage, blood donation appointments, health day
• Advantageous everyday life facilitations while you are in the office, such as parcel and bread roll service, pharmacy delivery service and much more
• Internal restaurant, bouldering and climbing wall, in-house kindergarden “Pixel” on the campus site at our headquarter in Schoeneck (Saxony) as well as a wide range of culinary offerings at the other locations
• Spend time with your colleagues outside the office at our many company events
• Read more about our Active Balance Program